These policies govern all order placed with Alchemist's Refuge, this include both in-store and online as well as other channels not listed.
Return Policy
Requests will be evaluated on a case-by-case basis and per the criteria listed in this article.
Unauthorized returns may not be refunded. If you wish to make a return, please contact us within 48 hours of receiving your order. Include your order number and reason for requesting the return.
Authorized returns must be postmarked within seven (7) calendar days of the authorization.
After your authorized return is received, the product will be evaluated to confirm condition. A refund will be issued in full, less any shipping charges, to the original payment method or as agreed upon via the return authorization.
Returning Singles
Due to the volatile nature of the singles market, returns on singles are not accepted unless they are defective, damaged, or incorrect. If your order contains a discrepancy or the condition of the items are not as described, please contact us and include photos of those items if able.
Cancellations
You may contact us to cancel an order for any reason before the order is fulfilled. If an order has already been fulfilled, you may request an authorized return. Customers are responsible for the shipping costs to return the order. Cancelling orders may result in a 10% cancellation fee.
Alchemist's Refuge may cancel any order or items on an order at our discretion. This could happen for stocking reasons, pricing errors, or buy-outs.
Packing and Shipping an Authorized Return
To send an authorized return:
- Package any cards being returned securely.
- Include the Order ID number of your original order, along with the email address associated with that order.
- Ship your return to:
Alchemist's Refuge
11925 Montgomery Road
Cincinnati, OH 45249
You are responsible for all shipping-related costs associated with returns unless otherwise agreed upon in the return authorization. No refund will be issued for any return that is lost in transit. We highly recommend that you use a trackable and insured shipping method.
Any cards being returned must be received in the same condition as they were delivered. If any cards returned arrive in a lesser condition, you will be contacted before we proceed with the authorized return.
